TrustRadius Insights
Smith.ai Live Website Chat has become an essential tool for businesses looking to enhance their web chat services and improve customer …
Starting at $1,407 per chat after 20
View PricingOverview
What is Smith.ai Live Website Chat?
Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist…
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Pricing
Starter
$140 + $7
Cloud
per chat after 20
Basic
$300 + $6
Cloud
per chat after 50
Pro
$600 + $5
Cloud
per chat after 120
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://smith.ai/chat/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Smith.ai Live Website Chat?
Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM.
Smith.ai Live Website Chat Features
- Supported: Lead Qualification
- Supported: Multi-Channel Communication
- Supported: Personalization
- Supported: On-Demand Communication
- Supported: Live Chat
- Supported: Appointment Management
- Supported: Virtual Assistant
- Supported: Knowledge Base
- Supported: Contact Import/Export
- Supported: Lead Capture
- Supported: Appointment Scheduling
- Supported: Chatbot
- Supported: Mobile Messaging
- Supported: Production Recommendations
- Supported: Canned Responses
- Supported: Proactive Chat
- Supported: Customizable Branding
- Supported: Offline Forms
- Supported: Transfers/Routing
- Supported: 24/7 Staffing
- Supported: Human Handover
Smith.ai Live Website Chat Screenshots
Smith.ai Live Website Chat Video
Welcome from Smith.ai
Smith.ai Live Website Chat Integrations
Smith.ai Live Website Chat Competitors
Smith.ai Live Website Chat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English, Spanish |
Frequently Asked Questions
Reviewers rate Support Rating highest, with a score of 9.
The most common users of Smith.ai Live Website Chat are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(19)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Smith.ai Live Website Chat has become an essential tool for businesses looking to enhance their web chat services and improve customer engagement. Users have integrated this software on their websites and Facebook business pages, allowing them to capture new leads and gain a market advantage over competitors who may be slower to respond. With 24/7 monitoring and support, prospects can connect with a human agent in minutes, providing a seamless experience for visitors who prefer the convenience of chat over phone or email.
The ability to customize the chat's appearance to match their brand has been highly appreciated by users, enabling them to seamlessly integrate Q&As and disclaimers on their website. Instant emails containing visitor contact information have proved invaluable, facilitating immediate follow-up and conversion of visitors into clients. Smith.ai Live Website Chat is particularly useful for businesses that rely on consultations or screening processes, as it offers features for scheduling appointments and gathering relevant information from potential clients.
Solo practice law firms have found this software to be a game-changer in handling incoming calls, screening cases, and nurturing leads that meet specific criteria. By handling frequently asked questions, booking appointments, and engaging with prospective clients on their website, law firms are able to provide a professional image while freeing up internal resources. The detailed rules for chat handling and complete chat transcripts sent to appropriate distribution lists have optimized manpower and improved efficiency for businesses dependent on customer leads.
Overall, users have praised Smith.ai Live Website Chat for its ease of use, customizable features, and the passionate support they receive. This software has provided significant market advantages by fielding website inquiries effectively and becoming the primary receptionist service for many businesses. Its ability to handle prescreening and prequalification of potential clients ensures that only relevant leads are transferred or scheduled for callbacks, saving time and resources. Additionally, the seamless 24/7 chat handling feature and cost savings compared to employing live agents have made this software an invaluable asset for businesses seeking efficient customer engagement.
Seamless CRM Integration: Several users have found that Smith.ai Live Website Chat integrates seamlessly with their CRM API, eliminating the need for manual data entry. This feature allows them to capture every lead efficiently and ensures that no potential customer falls through the cracks.
Cost-Effectiveness: Many reviewers appreciate the cost-effectiveness of Smith.ai Live Website Chat compared to other online chat support providers. They find that they are getting great value for their money without compromising on quality or functionality.
Easy Configuration and Integration: Users highlight the ease of custom configuring and integrating the chat display on their website. They appreciate how straightforward it is to set up and customize the chat interface according to their specific needs, allowing them to provide a seamless experience for their website visitors.
Limited Handoff Options: Some users have expressed frustration with the absence of an option to hand off online conversations to someone in-house, which has hindered their ability to effectively manage customer inquiries or provide personalized support.
Lack of Customization: Several users have mentioned that they are unable to customize the image of the operator icon, impacting their branding efforts and overall user experience. Additionally, there is a desire for more customization options and optimizations for the chat widget to align with specific requirements and enhance the overall user experience.
Inadequate Integration Options: Users have expressed a need for more integrations, particularly with CRM systems, to streamline workflows and enhance data management capabilities. The limited integration options provided by Smith.ai Live Website Chat may present challenges for some users who rely on seamless connections between different software platforms.
Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
October 25, 2021
Can't recommend anyone better for our personal injury firm!
Score 10 out of 10
Vetted Review
Verified User
Our PI firm has tried at least half a dozen companies that provide the same or similar services as Smith.ai in the five years I've been with my company. Smith.ai has far outperformed all others. They have continued to provide us with the most professional, responsive, and thorough service of any company hands down. Not only is our account manager, Alex, extremely attentive to our needs, but he ensures that every adjustment to our process is followed through by every Smith.ai agent, every time. Alex ensures that all information necessary to make a determination is obtained from each lead, which also has helped to increase our productivity tremendously. Our leads are met with sympathy and understanding, as well as unwavering professionalism, which, of course, translates to more clients for our firm. I can't recommend Smith.ai enough, and if you have the option, definitely request Alex as your account manager!
- Responsiveness by Account Manager
- Agents are articulate and obtain all necessary detail on every call
- Agents sympathetic to our injured potential clients
- Would like the ability to have our calls recorded on Smith.ai's end, since our calls are transferred to them, and we cannot record ourselves at that point.
November 24, 2020
Good virtual chat receptionist
We used Smith.ai Live Website Chat as the chat software and answering service for our website. It frees up internal resources to fully focus on other things rather than having chat as a background task that can interrupt at any time.
- Quick response
- Full transparency into each conversion
- Always on
- Branding on the chat tool
- Iteration is necessary on company information and playbook
- Non- relevant chats can add up
- The chat is difficult for users to dismiss, it must be dismissed on every page
November 23, 2020
The best system and support I have ever seen!
Smith.ai Live Website Chat has set up my chatbot on my site, and they monitored it 24/7/365. Prospects can chat with a human in minutes. Their service gives me a market advantage over most other companies on the web that may take a day to respond. People want answers now.
I have never had this much support from a SAAS. Their access and support is the best I have seen.
I will be setting up the voice answer once I set up a VOIP system.
I have never had this much support from a SAAS. Their access and support is the best I have seen.
I will be setting up the voice answer once I set up a VOIP system.
- They set up and monitor your chat on your site, giving your prospects instant service.
- I have spent so much time with their support team. I never felt more welcome to an SaaS.
- Their phone monitoring system saves you time and will increase your profits by converting more leads into paying clients.
- I have not seen any area for improvement. These people have a great service backed by an even better level of support.
November 09, 2020
Time and Money Saved by Smith.ai
Smith.ai Live Website Chat is used by every member of my team to communicate with our clients. Smith.ai Live Website Chat handles our incoming calls and outbound calls with ease and in a timely manner. They also manage our online chat function--following our instructions to assist clients--and set up consultation calls with our firm.
- Excellent customer service
- Competitive pricing
- Multiple employees will work with you; some understand instructions better than others
- Keypad app occasionally malfunctions
October 27, 2020
Smith AI is the best
I honestly LOVE every feature that that Smith AI has. I use Receptionist Services, Keypad and Chat. All of the services work well together and the chat flow could not have been easier to set up. Someone who was really passionate about the power of chat helped me to get up and running with chat and it was great to have the support. I have had so many people reach out via chat that I have been able to convert to clients.
- Easy to install
- Receptionist answered chats are very professional
- AWESOME engagement and conversion
- With Self-Service chat, the chat requests are not in real time. You need the receptionist service
September 02, 2020
Perfect for my Small Business
Score 10 out of 10
Vetted Review
Verified User
Smith.ai alleviates a lot of the headache involved with a small business such as ours. It screens all incoming calls and sends detailed summaries so we aren't wasting any man power, which is incredibly important for a company that relies on customer leads. It is user friendly and allows us to manipulate the screening questions. We thoroughly enjoy it and would recommend it to anyone.
- User friendly
- Online platform is easy to navigate
- Turn around for call summaries is very quick
- Easy to manipulate screening questions
Score 10 out of 10
Vetted Review
Verified User
We use Smith.ai live chat as our virtual receptionist. They completely replaced our live person in the office. They handle all incoming chats, texts, Facebook Messenger traffic, and phone calls for my law firm. It is used as our primary receptionist service for all my employees. Smith handles the incoming chats/texts/calls for potential new clients and existing clients. For potential new clients, they do a lot of prescreening and prequalification of clients (do they have a legal issue we handle, are they located in the states we service, can they pay, and collecting contact information). Then they either transfer the live calls immediately (according to our rules) or schedule the caller to our web calendars (Calendly) for a call back. Absolutely seamless and 24/7 chat handling, all US time zones. Smith.ai is probably saving my firm $25k per year (probably a lot more) in receptionist services if we had a live person or team trying to answer chats 24/7 or even 12 hours a day. I test them periodically and they are always perfect. They follow a very detailed set of rules for how to handle chats and route them accordingly. Then they send a complete transcript of the chat to the distribution list we provide so all the right people see it (sales, office administrator, CEO). Tech support is super responsive and make changes to the script/rules almost immediately. They also provide other services we're not using but that I plan to later this year. Specifically, conflict checking new clients, collections, bi-lingual answering and chat, and more sophisticated lead qualification. They are awesome, and I've worked with many services that claim to do what Smith.ai does. None of the other even come close. Highly recommend.
- Pre-screening/qualifying potential new clients - Saves us hundreds of hours in lead qualification.
- Super responsive customer support that fixes things the first time.
- Really nothing has been bad. The only thing that is a little challenging is dashboard which splits chat and phone reception services, which can be confusing. But still very workable.
March 02, 2020
Amazing!
Smith.ai Chat helps us to not lose that customer who can't pick up the phone as easily as chatting. We don't lose business by being "available" 24 hours a day.
- Quick responses.
- We are able to set up the answers to most frequently asked questions.